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Purrfect

Solutions for client/launcher issues

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Purrfect    49

Here you can find most of the problems connected to the game launcher and game client. If you got any problem, read this topic first! Here you can find a solution for almost 90% of all cases.

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Before you start looking for your problem check the following:
1.DirectX. A sufficient version of the program can be downloaded from the official website . Open the file and choose any folder where the file will be unpacked. Then go to the folder and open the installing file .exe, it will install the program if necessary.
2.Microsoft Visual C++ . Download and install components from here  
3.Download and install .NET Framework .
4.Check the game client with launcher or torrent.

If you cannot use torrent to download the client, get it the other way. Launcher won’t download files without torrent as well.
Here is the link for the game client of our server.

If you get the following errors:
5b153d6095a98_errorcreatesys.jpg.aa75659adf933dbe00fc2aa5fb6ed734.jpg

5b153d60f2450_errorcryeng.PNG.320ef897adb9203917689c68d7bf6992.PNG

5b153d6144409_errorrunaiondirx.png.8887d94644ea99a8e7373f5962b424b0.png

5b153d61a6da0_errorstoppedworking.JPG.48e69a0aab8f2668d8e65c090a49fe97.JPG
Install DirectX. A sufficient version of the program can be downloaded from the official website . Open the file and choose any folder the files will be unpacked into. Then go to the folder and open the installing file .exe, it will install the program if necessary.

Red textures with “Replace me”
image.png.72bce84f03656a6e8743d1f13d5e8c24.png.a059bab17f0f04e38c05e126dbfaf3c7.png
Check the whole client with our launcher or with torrent.

Launcher error “insufficient disk space” and “Access is denied”
insufdiskspace.thumb.PNG.fcf6bdb4117d100ecc3ace424a9c2ad1.PNG
Right-click on GoldAion folder and remove "Read only" attribute, click “apply” (choose then “Apply to all the files and folders in the folder”).
Run the launcher.

Status: Downloading... (speed 0Mb/s)
5b153dfb8b2b0_errorspeed.png.55c4e01bb1df9d40c70be891473dba96.png
First of all, wait for 10 min. If the downloading doesn’t start do the following:
-make sure that torrent is not blocked for you. If it is so, download the client from here .
-make sure that your anti-virus program/firewall hasn’t blocked connection (at the first launch on PC there is usually a permission request for connection. If you have blocked it, it won’t work).

Possible problem - active anti-virus
Add the game folder in the exceptions of anti-virus program. 
Attention! There are some kinds of anti-viruses which are still blocking the connection, even if you add files in the exceptions or close the anti-virus completely. They are Comodo (100%) and 360 Total Security. In this case, the only solution is to delete them from your PC.

Sql.Launcher has stopped working
-Download and install .NET framework and reboot your computer.
-Make sure that anti-virus program doesn’t block the launcher. The best way will be to temporarily turn off the anti-virus and to try to start the launcher again.

If you still cannot run the launcher:
-Download the alternative launcher and put it in the game folder.
-Download this file and put it in the folder bin32 in the game folder. Then right-click on the file > properties > “unblock” > apply.
If you have already entered the game with launcher before, you should start the game with StartGoldAion.exe. 
If you have NOT entered the game with launcher before, you will have to manually apply localization files (interface language):
1.Open game folder
2.Go to L10n
3.Find the file en.loc
4.Rename en.loc into en.zip
5.After this the file becomes a zip folder. Now you should open it and drag the inner files into L10n folder.
After finishing this you can run the game with StartGoldAion.exe.

Error “No game server is available to the authorization server”
xXROPbx.png.3e49d4d014c51cc4266e0473864b5574.png
If you are using launcher to enter the game, try to turn off your anti-virus program. There are some kinds of anti-viruses which are still blocking the connection, even if you add files in the exceptions or close the anti-virus completely. They are Comodo (100%) and 360 Total Security. In this case, the only solution is to delete them from your PC.
If you are using the alternative launcher (StartGoldAion.exe):
-Download this file and put it in the folder bin32 in the game folder. Then right-click on the file > properties > “unblock” > apply.

Error “You have been disconnected from the server”
5b153e8291071_errordiscon.JPG.a437f6d9b533688e9a5ebb6140a3e9cd.JPG
Check your anti-virus program. The best way is to try turning it off and running the launcher again. If it works, then you should add the game folder in the exceptions of the anti-virus. There are some kinds of anti-viruses which are still blocking the connection, even if you add files in the exceptions or close the anti-virus completely. They are Comodo (100%) and 360 Total Security. In this case, the only solution is to delete them from your PC.

Error “Failed to initialize/update the game”
5b153e947d38d_error1024.JPG.09b796c1838dabcd3d8c7be541e9169f.JPG
Check the client with launcher or torrent. 
If it doesn’t help delete the folders bin32, l10n and all the files (not folders) in the game folder. Then check the client with launcher/torrent.

Error “This program is unavailable in your country”
5b153e9c566a9_errorcountry.png.22af705e489fd1c8fe5d12e80d35d316.png
You are using another client, not ours. 
Check the client with launcher/torrent.
Delete l10n folder, and update the client.

Every time entering the game the graphic setting are disrupted or the input boxes/game buttons are shifted to sides so are impossible to click on
Close the game, launcher, turn off torrent. Find and delete the files SystemOptionGraphics.cfg and system.cfg in the game folder.

 

If you have not found your problem here, check the other topic.
 

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