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  1. This form of address is obligatory for those having connection problems, frequent disconnections and lags. Most people tend to confuse lags and freezes. Meanwhile, they are profoundly different. Lags are net problems, but freezes are local and are caused by the computer itself. In MMO, hey can be easily distinguished. During lags, the game world doesn't stand still, it continues moving and living, but all the actions in it are delayed, you get the effect of throwing-away, which means the packet losses or their delay and as he resut - the errors of geogata. Freezes occur because of the overload of the computer resources - processor, core memory or videocard. In this case, the game world "freezes, stops, in bundle with the cursor, any operations with the menu elements, with the desktop and etc. become impossible. Also some system freezes are possible, their cause you should search in the PC itself. Ususally, the cause of freezes is insufficient hardware, a lot of running programs, and also a lot of characters in one place, so that the system load increases. SO, in this topic we will learn more about lagging and how to report it to the Administration of GoldAion. We will also add, that not all of the lags arecaused by our server hardware. But with the information you get after conducting the following actions, you will be able to make a right report to your provider. Here we go. First of all, it is necessary to make the full check for viruses, usually the problem is in them. Preparations: 1. Download PingPlotter 2. Check startup. 3. Turn off Firewall. 4. Turn off the programs, using VPN (WoWping,OpenVPN and other). 5. Turn off Antivirus (better delete it for a while). 6. Restart your computer. Route tracing with PingPlotter. The topic must contain: 1. Full description of the problem; 2.Two files you've got from Pingplotter. Thank you for attention.